Terms of Service
1. Overview
These Terms of Service govern your use of the Holtivo website at https://holtivo.com and purchases made through it. The business identified for this store is Jilin Jinjian Trading Co., Ltd., with the company address at Room 1214, Building 4, Chenyu Community, East of Dongsheng Street and North of Jilin Avenue, Erdao District, Changchun. References to “we,” “us,” and “our” in these Terms refer to the business providing the Holtivo online store. By using the website or placing an order, you agree to these Terms to the extent permitted by applicable law. Nothing in these Terms limits consumer rights that cannot legally be excluded.
2. Eligibility and Account Information
You must be legally able to enter into a purchase contract in your jurisdiction, or have appropriate consent when required. You agree to provide accurate checkout and contact information. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and notifying us of suspected unauthorized use.
3. Products and Availability
We seek to present product descriptions, images, specifications, and prices accurately. Screen colors and visual appearance may vary. Product availability may change, and we may correct material listing errors or cancel orders affected by errors, subject to applicable law. Please review each product listing before ordering.
4. Orders and Acceptance
Placing an order is an offer to buy. An automated order confirmation acknowledges receipt and does not necessarily mean that the order has been accepted. Acceptance occurs when we confirm fulfillment or dispatch, as permitted by applicable law. We may contact you if an item is unavailable or further information is needed. If we cannot fulfill an accepted paid order, we will arrange the applicable refund.
5. Prices, Payment, and Taxes
The price and available payment methods are shown at checkout. Shipping fees and any applicable taxes charged by the store are disclosed there before order submission. Currency conversion or third-party payment provider charges may apply depending on your payment arrangement. Where applicable, destination-country duties, import taxes, and customs fees may be imposed by authorities or carriers; any customer responsibility will be subject to the disclosures made at checkout and applicable law. Never send payment outside our authorized checkout in response to an unsolicited message.
6. Processing and Delivery
Our order-processing target is 1–3 business days following successful payment confirmation. Estimated transit time after dispatch is 7–15 business days, depending on destination and carrier conditions. These are estimates rather than guaranteed delivery dates. Available shipping destinations and final shipping charges are shown at checkout. Please see our Shipping Policy for details.
7. Cancellations, Returns, and Refunds
You may request cancellation by contacting service@holtivo.com before dispatch. We will attempt to accommodate the request, but cancellation cannot be guaranteed once the order enters dispatch. Eligible return requests may be made within 30 calendar days after delivery, subject to our Return & Refund Policy and mandatory local consumer rights. Where a refund is approved, we aim to initiate it within 10 business days after approval, or sooner if the law requires. The payment provider or bank may need additional time to post it.
8. Acceptable Website Use
Do not use this website for unlawful activity, fraud, unauthorized access, interference with service, scraping that disrupts the website, or infringement of others' rights. We may restrict abusive activity where lawful and proportionate.
9. Intellectual Property
Website text, imagery, branding, and other materials may be protected by intellectual property rights belonging to us or their respective owners. Purchase of an item does not transfer rights in our website content. You may use the website for normal personal shopping and other legally permitted purposes.
10. Third-Party Services and Links
The store may use outside providers for hosting, payment processing, shipping, and other essential services. Third-party websites have their own terms and privacy practices. We are not responsible for independent third-party content except where applicable law provides otherwise.
11. Privacy
Our Privacy Policy explains how personal information is handled in connection with your visit and purchase. Please review it alongside these Terms.
12. Liability and Consumer Protections
To the maximum extent permitted by applicable law, we are not responsible for losses that are remote, unforeseeable, or caused by circumstances beyond our reasonable control. Nothing in these Terms excludes liability for fraud, willful misconduct, injury or other liability that cannot legally be excluded, or limits mandatory warranty, refund, cancellation, or other consumer remedies.
13. Changes to These Terms
We may update these Terms to reflect changes to our services, practices, or legal obligations. Updated terms will appear on this page. Changes will not retroactively remove rights already accrued under an accepted order where prohibited by law.
14. Contact
Questions about these Terms may be sent to service@holtivo.com or raised by phone at +86 13483527416 during Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time). Operating Company: Jilin Jinjian Trading Co., Ltd.. Company Address: Room 1214, Building 4, Chenyu Community, East of Dongsheng Street and North of Jilin Avenue, Erdao District, Changchun.