Contact Us
Welcome to Holtivo. For assistance with an order, product information, delivery, returns, or refunds, please contact our customer support team. When contacting us about an existing purchase, include your order number and a brief description of your question so that we can review it.
Customer Support
Website: https://holtivo.com
Support Email: service@holtivo.com
Contact Phone: +86 13483527416
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
We aim to respond to support requests as promptly as reasonably possible during our business hours. Response times may vary depending on the nature of the inquiry and support volume.
Returns and Order Issues
Before sending a return, please contact service@holtivo.com with your order number and the reason for your request. Our team will review your request and provide instructions, including the authorized return destination where applicable. Please do not send parcels to our registered company address unless our support team has expressly confirmed that destination for your return.
If a package arrives damaged, is missing items, or contains an incorrect item, please contact us and provide photographs where helpful. We will review the issue and explain the available resolution in accordance with our Return & Refund Policy and applicable law.
Business Information
Operating Company: Jilin Jinjian Trading Co., Ltd.
Company Address: Room 1214, Building 4, Chenyu Community, East of Dongsheng Street and North of Jilin Avenue, Erdao District, Changchun
The company address above is provided for business identification and correspondence; it is not automatically a return-processing location.