About Us
Welcome to Holtivo. We aim to make online shopping straightforward by presenting useful product information, clear checkout details, and accessible ways to ask questions about an order. Our focus is on helping customers understand what they are purchasing and what to expect from ordering through delivery.
Our Approach
We believe that customers should be able to review product information, shipping expectations, and return conditions before making a purchase. Our store policies explain the available delivery and return processes, while our support channel provides a way to ask about a particular order or concern.
Customer Care
For questions before or after placing an order, you can email service@holtivo.com or call +86 13483527416 during Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time). If you have an existing order, please include your order number to help us locate it. If you need to request a return, contact support first for instructions and an authorized return destination.
Business Information
Brand: Holtivo
Website: https://holtivo.com
Operating Company: Jilin Jinjian Trading Co., Ltd.
Company Address: Room 1214, Building 4, Chenyu Community, East of Dongsheng Street and North of Jilin Avenue, Erdao District, Changchun
Support Email: service@holtivo.com
Contact Phone: +86 13483527416
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)