Shipping Policy

Order Processing

After successful payment confirmation, we generally process orders within 1–3 business days. Business days exclude weekends and applicable holidays. Order processing includes verification, preparation, and handoff to a shipping carrier. It is separate from transit time. Processing can take longer during high-volume periods, for address clarification, or when additional checks are needed; we will contact you if an issue materially affects your order.

Shipping Destinations and Charges

Available destinations and shipping options are determined by the address you enter at checkout. If checkout does not offer delivery to your location, we may be unable to accept that destination. Shipping fees are shown at checkout before you place the order. No universal free-shipping threshold or worldwide-delivery commitment is made in this policy.

Estimated Delivery Transit

After dispatch, our estimated transit time is 7–15 business days. This is not a guaranteed arrival date. Total time from payment to delivery includes both the 1–3 business day processing period and subsequent transit. Actual delivery may vary by destination, carrier, customs processing, weather, holidays, and other events outside our reasonable control.

Tracking and Shipment Updates

If tracking information is available for your shipment, we will provide it through the order update or associated communication channel. Tracking updates can take time to appear after a parcel is handed to the carrier. If you need help interpreting a shipping update, contact service@holtivo.com with your order number.

Address Accuracy and Delivery Attempts

Please check your name, delivery address, and contact information carefully at checkout. If you notice an error, contact us promptly before dispatch. We will try to assist, but rerouting or correction after dispatch may be unavailable or subject to carrier charges disclosed as applicable. If delivery fails, contact our support team so we can review available options and your statutory rights.

Customs, Duties, and Taxes

For international deliveries, customs authorities or carriers may assess duties, import taxes, or handling charges. Whether such charges apply and who pays them depends on destination law and the terms disclosed at checkout. Please review the checkout information before placing an order.

Delays, Missing Parcels, and Shipping Problems

If your order is significantly delayed, tracking is unavailable for an unusual period, or a parcel is marked delivered but not received, contact us at service@holtivo.com. We will review the tracking history, coordinate with the carrier where appropriate, and offer a resolution consistent with applicable law. Report damaged or incorrect items with your order number and supporting photographs if available. Your legal rights for non-delivery or defective goods remain unaffected.

Contact

Support Email: service@holtivo.com

Contact Phone: +86 13483527416

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)