Privacy Policy
Introduction and Contact
This Privacy Policy explains how personal information may be collected, used, disclosed, and protected when you visit or purchase from Holtivo at https://holtivo.com. The business identified for this store is Jilin Jinjian Trading Co., Ltd., Company Address: Room 1214, Building 4, Chenyu Community, East of Dongsheng Street and North of Jilin Avenue, Erdao District, Changchun. For privacy questions or requests, contact service@holtivo.com.
Personal Information We Collect
Depending on how you interact with the store, information processed in connection with an order or inquiry may include your name, email address, telephone number, billing and delivery addresses, items purchased, order and transaction records, and messages you send to customer service. Technical information may include IP address, browser and device details, approximate location derived from network information, usage events, and information collected through essential cookies or similar technologies.
Payment information may be submitted through the checkout or a payment service provider. The extent of payment information accessible to the store depends on the checkout and payment arrangements. Please avoid including full card numbers in messages to our support team.
Sources and Purposes
We may obtain information directly from you, automatically from your interaction with the website, and from service providers involved in fulfilling a purchase. We process information as necessary to operate the store, respond to inquiries, verify and fulfill purchases, arrange delivery, handle returns and refunds, protect transactions against fraud, maintain records, comply with law, and improve the reliability of our services.
Where relevant and permitted, information may also be used to send requested communications or marketing messages subject to your choices and local requirements.
Legal Bases Where Applicable
Where the law requires a legal basis, our processing may rely on performance of a contract, compliance with legal obligations, legitimate interests balanced against individual rights, and consent where required. The relevant basis depends on the activity and your jurisdiction. You may withdraw consent for consent-based activities where applicable without affecting earlier lawful processing.
Hosting, Checkout, and Service Providers
Our online storefront may be operated using Shopify technology. Information can be processed by commerce-platform infrastructure and by providers used to deliver the functions you request, such as payment processing, order handling, delivery, customer support, and security. These providers receive information only as needed for their functions or as otherwise lawfully disclosed. Their own privacy notices may also apply to their independent processing. We do not identify any optional analytics, advertising pixel, or payment provider as active unless its actual use is established.
Cookies and Similar Technologies
The website may use cookies or similar technologies for essential functionality such as browsing, checkout, fraud prevention, and remembering certain preferences. Additional analytics or advertising technologies, if enabled, may be subject to separate notices, preferences, or consent mechanisms as required by law. You can manage browser cookie settings, although disabling essential cookies may affect site operation. Where a store privacy-preferences or opt-out interface is presented, use it to exercise the choices offered for your region.
Marketing and Your Choices
If you opt in to marketing messages, you may unsubscribe using the mechanism included in those messages or by contacting service@holtivo.com. Promotional messages and targeted advertising, if used, will be handled according to applicable law and available preference controls. Transactional messages regarding your order may still be sent when necessary.
Sharing and International Processing
Information may be shared with providers necessary for checkout, payment, order fulfillment, delivery, technical hosting, security, and customer support, and with authorities when legally required. Service providers and systems may process information in countries other than your own. Where required, we will use an applicable legal mechanism and reasonable safeguards for international transfers.
Retention and Security
We retain information for as long as reasonably necessary for the purposes described here, including completing transactions, customer service, recordkeeping, dispute handling, legal compliance, and security. Retention may vary by data category and applicable law. We use reasonable administrative and technical measures intended to protect information, but no online transmission or storage method can be guaranteed completely secure.
Your Privacy Rights
Depending on where you live, you may have rights to request access, correction, deletion, a copy or transfer of personal information, restriction or objection to certain processing, and to withdraw consent. Additional rights may apply to certain uses or disclosures of personal information for targeted advertising. To make a request, contact service@holtivo.com and describe the right you wish to exercise. We may need to verify your identity and will respond as applicable law requires. You may also have the right to raise a complaint with a competent privacy authority.
Children's Privacy
This store is not intended for children who lack the legal ability to purchase or provide personal information without required parental consent. If you believe a child has provided information unlawfully, contact us so we can review and take appropriate steps.
External Links and Updates
Links to third-party websites may lead to services governed by their own privacy practices. We may update this policy to reflect changes in our processing activities or legal obligations. The updated version will be posted on this page. Where required, we will provide additional notice or request consent.
Contact
Privacy requests: service@holtivo.com
Contact Phone: +86 13483527416
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Operating Company: Jilin Jinjian Trading Co., Ltd.
Company Address: Room 1214, Building 4, Chenyu Community, East of Dongsheng Street and North of Jilin Avenue, Erdao District, Changchun